Shipping & returns

Shipping & Handling

Shipping rates are calculated as a flat rate based on your order total and the shipping method selected for the region which your order will be shipped to. Orders shipped to remote regions of Canada will be subject to a supplementary shipping charge. All items are shipped Canada Post Xpresspost. Estimated delivery time is 7-10 business days.

International Orders:

For all orders outside Canada and the US please Contact us for shipping rates and delivery times.

Please note that international orders (including orders to the US) may be charged customs or duty fees and purchaser is responsible for these charges.

 

Elephant Thoughts reserves the right to ship order as per the method it chooses. All shipments and deliveries are sent in good faith and Elephant Thoughts will not be held liable for delivery delays due to weather or other circumstances beyond reasonable control.

Refunds

A refund for goods will be granted for requests submitted with the receipt within 15 days of sale. The goods must be returned to Elephant Thoughts and must be in saleable condition with all original materials intact. Return shipping costs are the responsibility of the buyer.

A refund for goods will be granted for requests submitted in writing with the receipt within 30 days of sale if due to a manufacturer’s defect. If you are dissatisfied with your purchase please contact an Explore Store representative and we will assist you in finding a solution 705-444-2012 x211.

You must be 18 years or older to purchase from this website.

Free Shipping In Canada Over $99
Teachers Ending Child Poverty